The CloneWatches.com Client Protection Plan
With a return rate of less than 1%, we are confident in our quality. However, for your peace of mind, every timepiece is covered by our comprehensive Replacement & Warranty Guarantee.
✅ 7-Day Dead-on-Arrival Protection
If your watch arrives damaged or defective, we replace it for free.
- Cost: Free Return Shipping (We cover it).
- Action: Immediate brand-new replacement.
🛡️ 1-Year Mechanical Warranty
Covers any manufacturing defects in the movement.(Excluding water damage)
- Coverage: Movement failure, loose markers.
- Service: Free repair or parts replacement.
🔄 7-Day Satisfaction Return
Simply changed your mind? You can return it.
- Condition: Must be unworn & original packaging.
- Refund: Processed within 24 hours of receipt.
1. How to Request a Replacement (Defects/Damage)
In the rare event of shipping damage or a factory defect, we make it right immediately.
- 1.
Notify Us: Contact us within 7 days of delivery via WhatsApp or Email. - 2.
We Cover Shipping: We will provide a return address (Hong Kong hub) and cover the shipping cost. - 3.
Fast Turnaround: Once received, a brand new watch is shipped to you. If out of stock, we offer a full refund or alternative model.
2. “Changed Your Mind” Returns
If the watch is perfect but you simply decide it’s not for you, we accept returns.
- •
Condition: Watch must be unused, with all plastic wraps and tags intact. - •
Shipping: For non-defective returns, the buyer covers the return shipping fee. - •
Refund Speed: We initiate the refund (via Bank Wire/Crypto) within 24 hours of inspection.
3. Lifetime Service Support
Even after your 1-Year Free Warranty expires, we don’t leave you behind.
We offer cost-price movement servicing and repairs for our clients. Whether it’s a scratched bezel or a movement clean, our master watchmakers are available to keep your timepiece running for a lifetime.
Need Assistance?
Our concierge team handles all returns personally to ensure a smooth process.
Email: support@newclonewatches.com